INTERNATIONAL EXCHANGES
For international exchanges, the customer must contact our team by email so we can properly arrange the customs and fiscal procedures required for international returns.
Before sending the product back, please contact us so we can guide you through the correct process.
📧 Email: [email protected]
In your email, please include the following information:
Full name
Order number
Country where the order was delivered
Reason for the exchange
Clear photos and/or videos of the jewelry piece
Description of the issue (if applicable)
After receiving your email, our team will review your request and provide the necessary instructions for the international exchange process, including shipping and customs guidelines.
We recommend that you do not send the product before receiving our instructions, as international returns require specific fiscal documentation.
Thank you for choosing Thalila Bomfim Semi Jewelry.
